Terms of business

About these terms

These terms apply to coaching provided by Ines Calder Coaching Ltd, registered in England and Wales, of Studio 4, 12 Printers Yard, London EC1R 0AB ("I", "me"). They form part of the written agreement we sign before we start, together with a short schedule setting out your programme, fee and start date. If the schedule and these terms conflict, the schedule wins.

I work with businesses, not consumers. The client is the business named in the schedule, and the person being coached is usually its founder or chief executive.

What I provide

I provide business coaching, facilitation and related support as described for your programme on the coaching page and in your schedule. Coaching is a thinking partnership. I'll share my views and experience, but decisions about your business, and their consequences, remain yours. I don't provide legal, financial, tax, HR or medical advice, and nothing I say should be treated as such. Where you need that kind of advice, I'll suggest you take it from a qualified adviser.

Fees and payment

• Fees are as set out in your schedule and exclude VAT, which is added at the prevailing rate.
• Monthly programmes are invoiced on the 1st of each month, in advance. Invoices are payable within 14 days by bank transfer.
• The Strategy Intensive is invoiced 50% on booking and 50% after the second day. If you start CEO Coaching or the Leadership Team Programme within 60 days of the Intensive, its fee is credited against your first invoices.
• Reasonable travel and venue costs outside the fee are agreed in advance in writing and invoiced at cost.
• I may charge interest on overdue invoices under the Late Payment of Commercial Debts (Interest) Act 1998, and may pause sessions if an invoice is more than 30 days overdue, after telling you in writing.
• I review fees once a year and give at least two months' written notice of any increase.

Commitment and notice

• CEO Coaching and the Leadership Team Programme start with a twelve-month agreement, reviewed every quarter.
• After the first three months, either of us can end the agreement by giving one month's written notice, for any reason. Email is fine.
• The CEO Circle has a six-month minimum, then one month's notice.
• Fees already invoiced for a notice period remain payable, and you're entitled to all the sessions in that period.
• Either of us may end the agreement immediately if the other seriously breaches these terms and doesn't put it right within 14 days of being asked in writing.
• Once a year you may pause for up to two months. The agreement extends by the length of the pause and no fees are charged during it.

Sessions, cancellation and rearranging

• Sessions can be rearranged free of charge with at least 48 hours' notice.
• Sessions cancelled with less than 48 hours' notice, or missed, normally count as delivered. I'll always make an exception for illness, bereavement or a genuine emergency.
• If I need to cancel, I'll give as much notice as I can and offer another time within the same fortnight. If I can't, the session is credited.
• Planning days and off-sites can be moved free of charge with 14 days' notice. Inside 14 days, any venue costs already committed are payable.

Confidentiality and its limits

Everything you tell me in coaching is confidential. I won't share it with your team, your board, your investors or anyone else without your permission, including after our work ends. In team programmes, what you tell me one-to-one stays out of team sessions, and the same applies to what each team member tells me.

There are limits, which every professional coach should be clear about:

• I will break confidentiality if I believe there's a serious risk of harm to you or someone else, or if the law requires me to, for example in connection with money laundering, terrorism or a court order. Where it's lawful and safe, I'll talk to you first.
• I discuss my work, without names or identifying details, with a professional supervisor.
• I never name a client or share their results publicly without their written permission.

Please treat what you learn about other members of the CEO Circle as confidential too. Every member signs the same confidentiality agreement before joining.

Materials

The plans, reviews and documents we produce for your business belong to you. The templates, tools and materials I bring remain mine, and you're welcome to use them inside your business for as long as you like.

Liability

I'll deliver coaching with reasonable skill and care. I can't guarantee any particular result, because results depend on decisions you and your team make. My total liability to you under or in connection with our agreement, whether in contract, negligence or otherwise, is limited to the fees you've paid in the twelve months before the claim. I'm not liable for loss of profit, revenue, business or goodwill, or for any indirect or consequential loss. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that can't be limited by law.

I hold professional indemnity insurance and can share the certificate on request.

General

• Neither of us is liable for delays caused by events outside our reasonable control.
• If any part of these terms is found unenforceable, the rest still applies.
• These terms and our agreement are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
• If something goes wrong, please tell me first. Most things can be sorted out in one conversation.